13th Privacy Policy – Malaysian User Data Protection
13th is committed to protecting the privacy and personal data security of every user in Malaysia. Please read this policy carefully before using any of our services.
Effective Date: 1 January 2026 | Version: 1.0
Information We Collect
13th collects various types of personal information from users to ensure that the services provided run smoothly, securely, and in compliance with applicable Malaysian law. Information collected includes account details such as full name, email address, mobile number, date of birth, and encrypted password during the registration process. We also collect device and browser information including IP address, device type, operating system, browser version, and login session data for security and user experience improvement purposes. Local payment information in Ringgit Malaysia (MYR) — such as bank account holder name, bank account number, or digital wallet details — is also collected solely to process deposit and withdrawal transactions. Usage data including betting records, game history, account preference settings, and in-platform navigation patterns is retained for internal analytics and service improvement purposes.
We also collect cookies and similar tracking technology data when you browse the 13th platform via web browser or mobile app. This information helps us understand how users interact with the platform, identify any technical issues, and tailor displayed content to your preferences. All data collection is carried out transparently and responsibly in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
How We Use Your Information
Personal data collected by 13th is used exclusively for platform operations, legal compliance, and the overall improvement of user experience. Account information is used to verify user identity during login, process financial transactions securely, and recover accounts in the event of any technical or security issues. Payment data in MYR is used solely to process deposits and withdrawals, verify bank account ownership, and meet the financial reporting requirements set by Malaysian authorities. Usage information and analytics data are used to identify usage patterns, improve interface design, roll out new features, and ensure optimal platform performance at all times.
Beyond operational purposes, 13th also uses your information to send important account notifications, policy updates, security alerts, and relevant promotional offers — subject to the notification preferences you have set in your account. We do not use your personal data for purposes unrelated to the delivery of 13th platform services, and we do not sell or rent your personal information to third parties for marketing purposes. Any additional processing that may occur will always be subject to your explicit prior consent.
Cookies & Activity Tracking
13th uses cookies and similar tracking technologies to enhance the functionality and performance of the platform when you browse our website or use our mobile app. Cookies are small text files stored on your device by your web browser that allow the 13th platform to remember your preferences, maintain your login session, and tailor content display to your set preferences. We use several types of cookies — including session cookies that are automatically deleted when you close your browser, persistent cookies that remain for a set period, and analytics cookies that help us understand how users interact with different sections of the platform. Data collected through cookies does not include your payment information or password and cannot be used to identify you directly outside the context of the 13th platform.
You can manage your cookie settings through your web browser preferences at any time, including blocking or deleting existing cookies. Please note that blocking all cookies may affect certain features of the 13th platform and your overall user experience. For mobile app users, tracking settings can be managed through your device's privacy settings. 13th does not use cross-site tracking technology that monitors your activity outside of our platform.
Data Storage & Security
All personal data collected by the 13th platform is stored on servers protected to the highest industry security standards, including data encryption in transit using SSL/TLS protocols and encryption at rest using internationally recognised algorithms. 13th enforces strict access controls whereby only authorised personnel may access user personal data, and all such access is logged and continuously monitored. Our security systems are regularly updated to address the latest cyber threats, and we conduct periodic internal and external security assessments to ensure data protection remains at an optimal level at all times.
User personal data will be retained for as long as the account remains active, and for the period required by Malaysian law following account closure — generally no more than seven (7) years for financial records. Once the retention period ends, data will be securely deleted or anonymised in accordance with established procedures. While 13th takes all reasonable steps to protect your data, no security system can be guaranteed to be entirely free from threats, and users are also responsible for keeping their own login credentials secure at all times.
Sharing Information with Third Parties
13th does not sell, rent, or disclose users' personal data to third parties for commercial purposes without explicit prior consent. That said, in the course of operating the platform, 13th may share necessary data with selected and trusted third-party service providers — such as MYR payment processors, cloud service providers, identity verification companies, and customer support providers. All such third parties are bound by strict confidentiality agreements and are only permitted to process user data for purposes specified by 13th, and nothing else. Third parties involved in processing 13th user data are carefully vetted and required to meet data protection standards equivalent to, or higher than, those maintained by 13th itself.
13th may also be required to disclose user information to Malaysian government authorities, law enforcement bodies, or courts when legally obligated to do so by law, court order, or in the context of a legitimate criminal investigation. In such circumstances, 13th will disclose only the minimum information necessary and will notify the user concerned where permitted by law. Users with questions about data sharing with third parties may contact the 13th support team for further information.
User Rights Over Personal Data
As a 13th platform user, you have several important rights regarding the personal data we hold about you, in line with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). These rights include the right to access a copy of your personal data, the right to correct any inaccurate or outdated information, the right to request deletion of your data when it is no longer needed for the purpose it was originally collected, and the right to withdraw your consent to certain data processing at any time.
Right of Access
Request a copy of the personal data we hold about you at any time through customer support.
Right of Rectification
Update or correct inaccurate personal information via your account settings or by contacting our support team.
Right of Erasure
Request data deletion when it is no longer needed, subject to legal retention obligations.
To submit any request relating to your personal data rights, please contact the 13th support team by email at [email protected], including your account number and details of your request. 13th will process your request within fourteen (14) business days and notify you of the outcome. Please note that certain deletion requests may not be fully fulfilled if the data in question is still required to meet ongoing legal or contractual obligations.
Policy Changes & How to Contact Us
13th reserves the right to update or amend this Privacy Policy at any time to reflect changes in service practices, new legal requirements, or improvements to how we protect user data. Any changes will be published on this page along with a new effective date, and we will endeavour to notify registered users via account notifications or email where the changes are material and significantly affect user rights. It is the user's responsibility to review this Privacy Policy page periodically to stay informed of how 13th handles their personal data. Continued use of the 13th platform after any policy changes are published will be considered acceptance of the updated privacy terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 13th handles your personal data, you can reach our support team by email at [email protected] at any time. Our dedicated team is ready to assist and will respond within a reasonable timeframe. You may also refer to the FAQ section for answers to frequently asked questions about privacy and data security on the 13th platform. We value all user feedback as it helps us continually improve our data protection practices and deliver a safer, more comfortable experience for all users in Malaysia.
Questions About Your Privacy?
Check out our FAQ section or register now to enjoy a safe betting experience with 13th.