13th Responsible Gaming – Play Safe, Enjoy the Experience
At 13th, the enjoyment of gaming always goes hand in hand with responsibility. We believe that healthy entertainment starts with self-awareness and sound personal control. This page provides a comprehensive guide to help you play wisely and maintain a positive life balance.
13th's Commitment to Responsible Gaming
13th considers responsible gaming to be a core principle in how we operate and serve users across Malaysia. We believe every user deserves to enjoy online entertainment in an environment that is safe, transparent, and fully within their control. To that end, 13th provides a range of self-control tools and easily accessible information to help users make informed decisions while playing. We also work with recognised welfare and counselling bodies in Malaysia to ensure that users who need support can access it easily and without stigma. Our principle is simple: entertainment should be enjoyable — not a source of stress or financial hardship in your daily life.
As part of this commitment, 13th enforces a strict minimum age policy, restricting access to individuals aged 18 and above only. We also train our customer support team to identify early signs of problem gambling and to respond with empathy and care to users who may need assistance. Every self-control feature we offer is designed to give users full authority over their own gaming experience.
Recognise the Signs of At-Risk Behaviour
Recognising early warning signs is the single most important step you can take to protect yourself from the negative effects of problem gambling. Gambling problems rarely appear overnight — they tend to develop gradually and can affect anyone, regardless of background or income level. By spotting these risk indicators early, you can take action before things seriously impact your life. The following are signs to watch for in yourself or someone you care about.
- Feeling the need to bet with increasingly larger amounts of money to get the same level of excitement.
- Feeling anxious, irritable, or restless when trying to cut back or stop playing.
- Using money set aside for essentials — such as rent, food, or bills — to fund gambling.
- Lying to family members or friends about how much time and money you've spent gambling.
- Gaming as an escape from stress, anxiety, depression, or other personal problems.
- Attempting to recover losses by continuing to bet more — a behaviour commonly known as "chasing losses".
- Neglecting work, family, or social responsibilities due to excessive time spent gaming.
If you recognise one or more of these signs in yourself, don't panic — help is available and you don't have to face this alone. Please reach out to the 13th support team or refer to the professional help resources listed at the bottom of this page.
Tips for Setting Time & Budget Limits
Setting clear limits before you start playing is one of the most effective ways to keep your gaming experience enjoyable and to protect your personal finances. Before opening a gaming session, decide on the maximum amount in MYR (RM) that you are willing and able to spend — and stick to that limit without compromise. Keep in mind that money set aside for gaming should be discretionary or entertainment funds, not money needed for bills, rent, or family essentials. The same applies to time — set a reasonable session duration and use your phone's timer to remind yourself when it's time to stop.
Daily Deposit Limit
Set a maximum deposit limit in RM per day, week, or month through your account settings.
Session Time Limit
Decide how long you want to play in a single session and use the available time reminder feature to keep yourself on track.
Loss Limit
Decide on the maximum loss amount you're comfortable with before a session begins, and stop immediately once that limit is reached.
Sound budget management also means never borrowing money to fund your gaming — whether from a bank, family members, or friends. If you find yourself regularly exceeding the limits you've set for yourself, this is a clear signal that you need to take a break and possibly seek further support. Remember that every sound financial decision you make today protects the quality of life for you and your family in the future.
Available Self-Control Tools
13th provides several self-control tools that can be activated directly through your account settings at any time, without needing to contact our support team first. These tools are designed to give you full control over your gaming experience and to help you play within healthy, responsible limits. We strongly encourage you to make use of these features proactively — not only when a problem has already arisen.
Deposit Limit
You can set daily, weekly, or monthly deposit limits in your account. Any request to increase these limits requires a 24-hour waiting period to give you time to reconsider.
Break / Cooling-Off
The temporary break option lets you suspend access to your account for a period of your choosing — from 24 hours to several weeks — without permanently closing your account.
Self-Exclusion
For those who need a more robust measure, the self-exclusion option lets you block access to your account for an extended period. This feature cannot be reversed once the set period is in effect.
Notification Controls
You can choose to reduce or disable promotional notifications so you're not prompted to play at unplanned moments. Full control is in your hands.
To activate any of these self-control features, log in to your account and go to the account settings section, or reach out to the 13th support team at [email protected]. Our team is ready to help you manage these settings with full respect and zero judgment.
Protection of Minors
13th is a platform for adults aged 18 and above only only. We take this responsibility very seriously and enforce a strict identity verification (KYC) process at registration to ensure that no underage individual gains access to our platform.
We encourage parents and guardians in Malaysia to take active steps to prevent children and teenagers from accessing online gambling sites. Some practical measures include using parental control software on shared devices, keeping your gambling account login details secure and not sharing them with anyone, and placing devices in easily monitored areas at home. Having open conversations with your children about the risks of gambling and the importance of managing money wisely is also a highly effective long-term preventive measure.
If you suspect that a minor has accessed or registered an account on the 13th platform, please contact us immediately at [email protected] so we can take prompt action. We will investigate every report seriously and close any related account without delay. The cooperation of all parties is vital in maintaining a safe online environment for everyone.
Maintaining Life Balance & Getting Help
Online gaming should be an enjoyable form of entertainment — not an escape from life's problems or a primary source of income. A healthy balance means gaming never takes priority over your personal responsibilities, family, work, physical health, or social relationships. Make time for other hobbies, exercise, quality time with family and friends, and adequate rest — these are the pillars of wellbeing that matter far more than any gambling win.
If you feel that gaming has started to affect your life balance, don't hesitate to seek professional help. In Malaysia, several support resources are available, including the Ministry of Health Malaysia (MOH) mental health helpline and registered counselling centres nationwide. Acknowledging that you need help is a sign of strength, not weakness. The 13th support team is also ready to listen and direct you to suitable resources whenever needed, and all conversations will be handled with complete confidentiality and respect.
Crisis Helpline
Befrienders KL is available 24 hours. Reach out to them whenever you're feeling overwhelmed or just need someone to talk to.
Professional Counselling
Government hospitals and private clinics in Malaysia offer counselling services for addiction-related issues at low or affordable costs.
13th Support
Contact our support team at [email protected] for assistance with account controls or to be referred to suitable support resources.
Have a Question or Need Help?
Check our FAQ section for more information, or register and enjoy a safe gaming experience with 13th.